How it Happens
If two people change the same Cashbook data file before Dropbox has finished synchronising it, Dropbox keeps the original file and creates a second file called a "conflicted copy". This can also happen when Cashbook is left open on another computer.
The conflicted copy's file name normally includes the words "conflicted copy", the name of the person or computer, and the date of the conflict.
How to Recover from a Conflicted Copy
First, close Cashbook Complete on every computer that uses the shared data file. Then follow these steps:
- Make a backup copy of both the original file and the conflicted copy before changing or removing either one.
- Open the original file and the conflicted copy in Cashbook, one at a time.
- Compare the transactions and reports to determine which file contains the most recent correct data.
- Choose the file that you want to continue using.
- If the original file is correct, move the conflicted copy into a separate folder called "Conflicted Copies".
- If the conflicted copy is correct, move the original file into the "Conflicted Copies" folder and rename the conflicted copy to the original file name.
- Re-enter any transactions that are missing from the file you chose.
- Wait until Dropbox has finished synchronising before opening Cashbook on another computer.
Avoiding Further Conflicted Copies
- Only one person should have a shared Cashbook data file open at a time.
- Always close Cashbook when you have finished using it. If you are using a laptop, leave the laptop running and connected to the internet long enough for synchronisation to finish.
- Before opening Cashbook on another computer, wait a little while for Dropbox to finish synchronising.
- Keep each computer connected to the internet long enough for Dropbox to upload and download all changes.
Please note that we cannot provide technical support for Dropbox-related issues. If you are unsure which file is correct, ask a computer technician to help before deleting or renaming anything.