The are a couple of situations where an unlock code may not work. They are:-
- If the name you’ve used in your cashbook file is different to the name you provided on the order form when purchasing; or
- If you’re trying to re-use a code that’s already been used previously
If the name you give us when purchasing doesn’t match the name you’ve entered in the software, then the code may not work. If you are having trouble with your code, please contact support.
Please also note that it’s not possible to re-use an existing code to register another data file (even if it uses the same organisation name) because each data file needs to be registered (purchased) separately. Additional registrations are available for half-price. Please contact us directly if you need to get a half-price registration.