Troubleshooting

The full error message often looks like this: “Microsoft Access was unable to initialize the Windows Registry.  Rerun Microsoft Access or Microsoft Office Setup to reinstall Microsoft Access.”

This error can occur after you install or upgrade Microsoft Office or Microsoft Access, or after applying a Windows Update.  To fix it, simply right-click on the “Cashbook Complete” icon on your desktop and choose “Run as Administrator”.  Cashbook should then start up as normal and you should be able to continue accessing Cashbook normally from then on.

The first thing to do is to right-click on the “Cashbook Complete” icon and choose “Run as Administrator”.  If the problem continues after that, please do the following:-

1. In Windows, go to your list of installed apps/programs
2. Find “Microsoft Access Runtime 2010”, then click on it and choose “Repair”

The above steps will repair the Microsoft Access Runtime 2010 installation and the problem should be gone after that.

This error message simply means that your username or password for your email account is incorrect in the “Email Setup” screen.  Double-check both your username and password under the “Advanced” section on the “Email Setup” screen.

Additional Information for Gmail Users

If you’re using “Gmail”, then as well as double-checking your username and password, it might be that you need to change a security setting in Gmail. You can do that as follows:-

1. Open your web browser, go to Gmail.com and log into your Gmail account
2. Click here to access the “Security” settings page for your Google Account
3. Under “Signing in to Google”, make sure “2-Step Verification” is turned OFF
4. Under “Access for less secure apps”, make sure it is turned ON (you may need to refresh/reload the page afterwards if using Firefox web browser)
5. After that, you should be able to email invoices, etc. from Cashbook

Important Note for Office 365 Users

To avoid getting a “Bad login or password” error, you need to disable “Multifactor Authentication / Two-Step Verification”.  Please consult Microsoft support if you’re unable to do this.

Alternatively, if you prefer to have “Multifactor Authentication / Two-Step Verification” enabled, you can set up a special app password that will work with Cashbook as covered here on Microsoft’s website.  Once you’ve set up the app password, you must use that password in the “Email Setup” screen in Cashbook instead of your normal email account password.

Video Tutorial

Watch a video tutorial on Email Setup.

This error should only apply to Version 6 users and it can occur after you install or upgrade Microsoft Office or Microsoft Access, or after applying a Windows Update.

To fix it, you need to do the following:-

1. In Windows 10, go to “Start” > “Settings” > “System” > “Apps & features”. In previous Windows versions, go to the “Control Panel” > “Add/Remove Programs”
2. Click on “Microsoft Access 2010 Runtime” among the list of programs and choose “Uninstall”
3. Reboot your computer
4. Download and reinstall Cashbook Complete. Note: this will reinstall the required “Microsoft Access 2010 Runtime” file automatically

After the above steps, Cashbook should be able to run normally.

To prevent this error, you should do the following:-

1. Reboot your computer. If the problem continues after that, then…
2. Download and reinstall the latest version of the software (even if you’ve just recently done so)

If you still have the same error after the above, you should do the following:-

3. Uninstall the “Microsoft Access 2010 Runtime” from your computer
4. Reboot your computer
5. Download and reinstall the latest version (this will automatically reinstall the Access Runtime)

This error usually indicates that you have recently opened your Cashbook data file directly from a removable drive (eg. USB flash drive) and that removable drive has since been removed or it’s drive letter has changed.  When this happens, Cashbook can’t locate your data, which results in the error.  Removable devices should only be used for backing up to — not for working from directly.

To fix this, please find your master Cashbook file on your hard drive and open it instead. You can do that as follows:-

1. Exit the software first
2. Browse to the “Cashbook Data” folder (which is in your “Documents” folder)
3. Find your data file (which has a .CB file extension – eg. MyCompany.CB)
4. Double-click your .CB file to start Cashbook Complete and your data file should open up as normal

This error is caused by a problem with your “Regional Settings” in Windows.  To fix it, please exit out of Cashbook Complete, then follow the steps on the “Checking Your Regional Settings” page.

Please follow the steps on the “Cashbook Complete won’t start” page.

This problem is typically caused by Windows preventing Cashbook from accessing system resources.  To fix it, simply right-click on the “Cashbook Complete” icon and choose “Run as Administrator”.

NOTE:  If you’re using Version 5 on Windows 10, then you must upgrade to Version 6 because Version 5 is not supported on Windows 10 and you will continue to experience the problem until you upgrade.

If the problem is always happening, even after choosing “Run as Administrator”, follow these additional steps to disable “User Account Control” (UAC):-

1. Click on the Windows “Start” button
2. In the search box (on the Start menu), type in this: UAC
3. Click the “Change User Account Control Settings” option when it appears
4. On the “User Account Control Settings” screen, drag the slider to the lowest position, “Never Notify”
5. Click “OK” to apply the changes
6. Reboot your computer

This will disable “User Account Control” and should prevent “Runtime Error 70” from recurring.

Msvcrt40.dll errors are caused by situations that lead to the removal or corruption of the “msvcrt40.dll” file in Windows. In some cases, msvcrt40.dll errors could indicate a registry problem, a virus or malware issue, or even a hardware failure. To fix it, please try the following:-

1. Download the latest version of Cashbook Complete
2. Right-click on the setup file you downloaded from our website and choose “Run as Administrator”

If you still have trouble after the steps above, please try the steps in this article which help with restoring a corrupt “msvcrt40.dll” file.

This message occurs if your screen resolution is set too low.  The minimum resolution for Cashbook Complete to operate is 800 x 600 pixels.  Increase the resolution to 800 x 600 pixels or higher to fix the problem.

If your screen resolution is already set to 800 x 600 pixels or higher then check that your “DPI” setting is set to “Normal” within Windows “Display Properties”, under the “Advanced” options.

This message can appear after a Windows Update, or after upgrading to Windows 10.  To fix the problem, you can:-

1. Right-click on the “Cashbook Complete” icon
2. Choose “Run as Administrator”
3. If you see a message that says, “Do you want this program to allow changes to your computer”, click “Yes”

If the problem continues after that, or if you can’t start Cashbook Complete without having to choose “Run as Administrator” each time, then make sure you’ve installed Version 6 or newer.  It’s free to upgrade.

Please select “Repair & Compact” from the “File” menu.  If that doesn’t fix it, download and reinstall the software.  Reinstalling doesn’t affect your data or registration.

This is caused by the “VEENLR3.HLP” file (a Microsoft Shared file) being corrupt or missing from your system.  To fix this problem, simply download and reinstall the software.

This is the same problem as the error above.  It is caused by the “VEENLR3.HLP” file (a Microsoft Shared file) being corrupt or missing from your system.  To fix this problem, simply download and reinstall the software.

If you see a message like “Could not execute the external program:  C:\Docume~1\<username>\Locals~1\Temp\SetAcl.exe”, and you are using a program called BitDefender, disable or uninstall BitDefender and then try installing Cashbook again.