TeamViewer

Remote support

Remote Support

Some support issues are too difficult to resolve by email.  If we have asked you to visit this page, follow these steps so we can assist you remotely.

  1. Make the requested payment

    Pay the $50 amount as specified.

  2. Download TeamViewer

    Download TeamViewer

  3. Test TeamViewer

    Open your Downloads folder and double-click TeamViewerQS.  A narrow window should show a Session Code and your name.  The code should start with "s" and the bottom should say "Ready to Connect".  Use a name we can identify, then close TeamViewer.

  4. Email us

    Send us your contact phone number, your city or town so that we know your time zone, and tell us if you are only available at particular times.

Once the funds have cleared, we will phone you to begin the TeamViewer session.  If possible, keep your computer running and be ready to start TeamViewer when we call.

Important: If TeamViewer is not running within five minutes of our call, we will reschedule and the unused five minutes will be deducted from the next session.